1. Introduction
Repurpose Solar, LLC (“Repurpose Solar,” “we,” “us,” or “our”) provides solar panel recycling, hauling, and responsible disposal services to both individual homeowners and commercial clients. We operate at repurposesolar.net.
This Privacy Policy explains how we collect, use, share, and protect personal information. We have designed our website to collect the minimum amount of information necessary: we only receive personal information when you choose to submit a contact or service request form. We do not collect passive browsing data, analytics, cookies, or tracking information from website visitors.
Who This Policy Covers: This Policy applies to all individuals who interact with Repurpose Solar, including: (1) individual residential customers requesting panel pickup or recycling services; and (2) employees, owners, or representatives of commercial clients such as solar installers, contractors, fleet operators, and property managers. Under CCPA/CPRA, the personal information of individuals in both categories is protected regardless of whether they are acting in a personal or professional capacity.
Repurpose Group Context: Repurpose Solar is a subsidiary of Repurpose Group. This Policy applies solely to Repurpose Solar. Our affiliated entities maintain separate privacy policies.
2. Information We Collect
We collect personal information only when you voluntarily submit a form on our website. We do not collect IP addresses, browser data, device information, page visit history, time on page, or any other passive browsing data. We do not use cookies, analytics tools, advertising pixels, or any tracking technologies on our website.
2.1 Information Collected via Website Forms
When you submit a contact or service request form on repurposesolar.net, we collect only the information you choose to provide. Depending on the form, this may include:
For Individual / Residential Customers:
- Full name
- Email address and/or phone number
- Service location address
- Details about the panels you are recycling (quantity, brand, condition, approximate age)
- Preferred pickup timing or other service preferences
- Any additional information you include in a message field
For Commercial / Business Clients:
- Business name and type of operation
- Contact person name, title, email, and phone number
- Service location(s) and project scope
- Volume and type of panels for recycling or hauling
- Any additional information you include in a message field
2.2 Environmental & Operational Data (Service Clients)
Once you become a service client, we may also collect and retain information necessary to fulfill and document your recycling or disposal service, including:
- Panel manifests and disposal records
- Chain-of-custody documentation for recycled materials
- Photographs of panel condition at time of pickup
- Waste characterization or TCLP test results where applicable
3. How We Use Your Information
| Purpose | Data Used | Legal Basis (CPRA) |
|---|---|---|
| Schedule and fulfill recycling, hauling, or disposal services | Contact info, service address, panel details | Contractual necessity |
| Generate invoices and process payments | Billing info, transaction data | Contractual necessity |
| Communicate about your service (confirmations, updates, follow-ups) | Email, phone | Contractual necessity |
| Comply with environmental regulations (DTSC, EPA, RCRA) | Service records, disposal manifests, panel data | Legal obligation |
| Respond to your inquiry or service request | Form submission data | Legitimate interest |
| Send marketing communications (only if you opt in) | Email, name | Consent |
| Maintain chain-of-custody and recycling documentation | Panel manifests, disposal records | Legal obligation |
We do not sell your personal information. We do not use your information for advertising, behavioral profiling, or automated decision-making.
6. California Privacy Rights (CCPA / CPRA)
If you are a California resident — whether an individual homeowner or an employee or representative of a commercial client — you have the following rights under the CCPA as amended by the CPRA:
6.1 Your Rights
| Right | Description |
|---|---|
| Right to Know | Request disclosure of the categories and specific pieces of personal information we have collected about you through form submissions and service interactions, and how it is used and shared. |
| Right to Delete | Request deletion of personal information we hold about you, subject to exceptions. Certain environmental and disposal records may be legally required to be retained regardless of a deletion request (see Section 6.2). |
| Right to Correct | Request correction of inaccurate personal information we hold about you. |
| Right to Opt Out of Sale / Sharing | We do not sell or share personal information for advertising purposes. This right is applicable but there is nothing to opt out of under our current practices. |
| Right to Limit Use of Sensitive Information | If we collect sensitive personal information (such as your precise service location address), you may direct us to limit its use to fulfilling your service request only. |
| Right to Non-Discrimination | We will not deny service, charge different prices, or provide a lower quality of service because you exercised any of these rights. |
6.2 How to Submit a Request
- Email: info@repurposesolar.net (subject line: “California Privacy Request”)
- Postal mail: Repurpose Solar, LLC, 647 Camino De Los Mares, Ste 108-267, San Clemente, CA 92673
We will verify your identity before processing your request. Authorized agents acting on your behalf must provide written authorization or a valid power of attorney. We will respond within 45 days of receipt, with a possible 45-day extension upon notice.
7. Data Retention
| Data Type | Retention Period |
|---|---|
| Website form submissions (pre-service) | 90 days if no service is engaged; transferred to CRM upon service engagement |
| Individual / residential customer records | Duration of service + 3 years from last interaction |
| Commercial client contact and service records | Duration of relationship + 3 years from last interaction |
| Transaction and invoicing records | 7 years (tax and legal compliance) |
| Environmental / disposal manifests and chain-of-custody records | Minimum 3 years per DTSC universal waste regulations; may be longer per federal RCRA requirements |
| TCLP test results and waste characterization records | Minimum 3 years; retained as required by applicable law |
| Marketing contact data (opted-in) | Until opt-out or deletion request |
| Payment records | Retained by Stripe per their terms |
8. Data Security
We implement reasonable technical and organizational measures to protect your personal information, including:
- SSL/TLS encryption for all data transmitted to and from repurposesolar.net
- Role-based access controls limiting data access to authorized personnel only
- Two-factor authentication required on all internal systems and CRM access
- Payment processing exclusively through Stripe (PCI DSS Level 1 certified) — we do not store card data
- Annual review of data security practices and vendor compliance
No method of electronic transmission or storage is 100% secure. In the event of a data breach affecting your information, we will notify you as required by applicable California and federal law.
9. Email Communications (CAN-SPAM)
We may send transactional emails (service confirmations, invoices, scheduling updates) and, if you have opted in, marketing communications. In compliance with the CAN-SPAM Act:
- Every commercial email will clearly identify Repurpose Solar as the sender
- We will include a valid physical mailing address in every commercial email
- Every marketing email will include a clear and easy unsubscribe link
- We will honor opt-out requests within 10 business days
- We will not use deceptive subject lines or misleading sender information
To unsubscribe from marketing emails, use the unsubscribe link in any marketing email or contact info@repurposesolar.net.
10. Sensitive Information & Geolocation
When you submit a service request form, you provide the address where pickup or service will occur. For routing and scheduling purposes, this may constitute precise geolocation data under CPRA. We use service location data solely to schedule and fulfill your service request. We do not use it for advertising, profiling, or any other purpose without your explicit consent.
You have the right to limit our use of sensitive personal information, including geolocation data, to what is necessary to provide the service you requested. To exercise this right, contact info@repurposesolar.net.
11. Third-Party Links
Our website may contain links to third-party sites not operated by Repurpose Solar. This Privacy Policy does not apply to those sites. We encourage you to review the privacy policy of any third-party site you visit.
12. Children’s Privacy
Our services are not directed at individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected personal information from a minor, we will delete it promptly. Contact info@repurposesolar.net if you believe we have collected information from a minor.
13. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. When we make material changes, we will update the “Last Updated” date and notify you via email or a notice on our website at least 30 days before changes take effect. Continued use of our services after the effective date constitutes your acceptance of the updated Policy.
14. Contact Us
| Contact Method | Detail |
|---|---|
| Privacy Inquiries | info@repurposesolar.net |
| General Contact | info@repurposesolar.net |
| Mailing Address | Repurpose Solar, LLC, 647 Camino De Los Mares, Ste 108-267, San Clemente, CA 92673 |
| Phone | 949-239-6969 |
| Website | repurposesolar.net |
15. Privacy Rights for Residents of Other States
Repurpose Solar operates across multiple states. While this Privacy Policy is written to comply with California law (CCPA/CPRA) — currently the most comprehensive consumer privacy framework in the United States — we extend the same privacy rights to residents of all states where comparable privacy laws are in effect.
If you are a resident of any of the following states, you have rights substantially similar to those described in Section 6, including the right to know what personal information we hold about you, the right to request deletion, the right to correct inaccurate information, and the right to opt out of the sale of your personal information (which we do not engage in):
- Virginia (Consumer Data Protection Act — CDPA)
- Colorado (Colorado Privacy Act — CPA)
- Connecticut (Connecticut Data Privacy Act — CTDPA)
- Texas (Texas Data Privacy and Security Act — TDPSA)
- Oregon (Oregon Consumer Privacy Act — OCPA)
- Any other state that enacts a comprehensive consumer privacy law after the effective date of this Policy
To exercise any of these rights, regardless of the state you reside in, please contact us using the same process described in Section 6.2. We will respond in accordance with the law applicable to your state of residence.